Email Administration Help



Contents:



How can I find a specific email from within my history results?

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How do RULES work?

A rule can accomplish one of two things: You will not be able to create a rule for email addresses in the "afo.net" domain because the email history system is designed to monitor traffic from outside afo. Traffic from inside afo is considered "trusted" and is handled by a different filtering system.

Rules are saved immediately but go into effect the next morning around 3am.

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I allowed a sender but am still not receiving emails

If the sender is a mass-mailer, then you may need to determine the REAL sending address. Many times mass email senders don't want you to know the real sending address because it is an unmonitored address and if you send to it nobody will answer.

To find out the REAL sending address, you'll need to find an old email from the sender amongst your saved messages. Open the email and click REPLY. You will see the REAL sending address in the TO field of the reply email. Use this address when creating a rule.

ALLOW rules will not override the following spam filters:

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Receiving email from other afo.net senders

This gets complicated.

Normally, you wouldn't see any email from afo.net addresses in your history because they are considered internal email and are trusted (they are handled by a different filtering system). The email history system was designed to view external email (from outside afo).

There are two reasons you would see afo.net email in your history: Back to the top


Resending email

If you notice an email has been blocked that you want to receive, you can create a rule so that future emails from the same sender are not blocked. But, that won't help you now. If you want to receive an email that has been blocked, or an email you have accidently deleted, just click the SEND button on your history for that particular email. Then, check your inbox.

Due to storage restrictions, we only keep seven (7) days worth of email on file, so the button won't appear for older emails.

If you check your history on the next day, any resent emails will have a SPAM code of "I" and the FROM address will be AFO EMAIL HISTORY. You will not be able to resend those.

If you resend an email from a sender who is BLOCKED, you will not receive it.

Resending will not bypass the following spam filters (resend button will be replaced with a NOTE): Back to the top


What do SETTINGS do?

The SETTINGS page enables you to control what we do with SPAM for a given email address.

You can either have the server block all email that it thinks is SPAM (this is the default setting), therefore you only receive email that the filter thinks is good. Or, you can have all email sent to you and the server will flag email that it thinks is spam by adding "*** SPAM ***" to the subject line.

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What is HISTORY for?

History allows you to see the emails we've processed for a given email account for the past ten (10) days.
This enables you to more easily identify any email which was mislabeled as spam, thus allowing you to create a rule to receive future emails for a given sender.

Email from valid afo.net senders will not be listed in history. Click Here for more info.

For the purposes of displaying history, and for simplicity sake, we are considering virus emails as spam. RULE column description

a- a previously created rule has allowed this email to flow through the system without being labelled as spam
b- a previously created rule has blocked this email
- resent emails will be blocked unless you remove the BLOCK rule
- you should see another entry for this same email that does have a SEND button

SPAM column description

1- Check SPAM code
- email is either corrupt, contains virus, or is the result of a RESEND
- cannot be resent
2- virus detected
- cannot be resent
3- email is corrupt
- cannot be resent
4- the email had an attachment which was of a type deemed dangerous
- cannot be resent
5- the multi-part email had an attachment which was of a type deemed dangerous
- cannot be resent
6- email is incomplete (one or more parts missing)
- cannot be resent
9- incoming email is too large
- cannot be resent
a- a previously created user rule has allowed this email to flow through the system without being filtered
b- email was deleted by our server because it comes from a range of IP addresses known to produce spam
c- email was deleted by our server due to banned incoming recipient or objectionable content
d- email was identified as SPAM and was deleted by us
e- email comes from a trusted source and is exempt from spam checking
f- email was rejected because your mailbox is full
g- email was rejected because your mailbox does not have enough available space for it
h- email was rejected because FROM address was blank or SUBJECT was blank or invalid
i- email which was resent by you
n- email is not spam
- email was relayed to you as-is
o- email is not spam
- email was relayed to you as-is
q- email was deleted by our server because the FROM address is the same as the TO address
r- email was identified as SPAM
- email was relayed to you with "*** SPAM ***" in the subject
s- email was identified as SPAM
- cannot be resent
u- there was an internal error while processing this email; please contact Technical Support
w- email is not spam
- email was relayed to you as-is
x- a previously created user rule has blocked this email

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When do RULE changes go into effect?

Changes are saved immediately but go into effect the next morning at 3am.

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Why can't I block certain senders?

We tried a blocking system in the past with very poor results.

Customers were adding many block rules but were still receiving unwanted email from the addresses they blocked.

This is because spammers know how to create fake FROM addresses.

This is the reason we decided to go with a white-list system which allows you to create rules to allow email from those you specifically identify (like friends and family who are not likely to fake their address) thus guaranteeing that you receive email from them.

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